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Householders selected for survey will be
informed, in writing, on the stock owners own Letter-Head stationary. |
|
An initial 'pass' would be based on this
notification. If response is not achieved, an appointment card is left,
informing the tenant that the surveyor will call at a particular time of day
and requesting the householder to contact NBA if this is inconvenient. This
process is repeated at least twice (including one or more evening &/or
weekend calls) before the address is marked as 'No Response'. |
|
All surveyors carry a ‘Letter of Authority'
from the stock owner, together with NBA identification cards (with photo). |
|
NBA provides a dedicated telephone line, on its
own premises, for the purposes of the administration of the survey - a Low-Call
(0845) number is allocated to encourage response. |
|
All surveys are given a unique Security
Number: that is given to householders. The identity of surveyors
can then be checked by the householder when the surveyor calls and is asked
to quote this reference |
|
Further measures to maximise response include corporate identity clothing
and leaflets explaining the purpose and process of the NBA Survey. |
| Through registration with
Language Line Services all NBA surveyors have access to telephone
interpreters in more than 150 languages, available 24 hours a day, 7 days a
week |
